程益联1 付 静1 陈雨潇1 邱 岳2

　　(1. 水利部信息中心，北京 100053;

　　2. 中国软件与技术服务股份有限公司，北京 100081)

　　摘 要：综合办公应用作为较早运用IT技术实现业务流程化、自动化信息系统之一，发展历时长、成熟度高、应用范围广，已成为现代社会组织日常管理重要技术支撑，为提升管理效能发挥了重要作用。但受认识水平、技术发展、管理模式等诸多因素限制，目前建设和投入使用的综合办公应用，在管理业务覆盖、业务流程衔接、业务信息共享和管理业务协同等方面，均存在不同程度的问题和不足，尤其缺乏智慧化感知决策能力，用户满意度不高、能用不好用的现象普遍存在。通过分析综合办公应用现状、主要问题和面临形势，以人、财、物、事为主线，以面向对象和业务流程为原则，以实现一数一源共建共享和全流程业务协作为目的，为面向智慧化的综合办公应用设计与实现提供思路和内容借鉴。

　　关键词：智慧化;综合办公;应用设计

　　Design and implementation of intelligent integrated office applications

　　CHENG Yilian1, FU Jing1, CHEN Yuxiao1, QIU Yue2

　　(1. Information Center, Ministry of Water Resources, Beijing 100053, China;

　　2. China Software and Technical Services Co., Ltd., Beijing 100081, China)

　　Abstract: As one of the earliest information systems using IT technology to realize process-oriented and automation business, integrated office applications have been developed over a long period of time, with high maturity and are widely used. They have become an important technical support for daily management of modern organizations and play an important role in improving management efficiency. However, limited by knowledge, technology development and management, at present, the integrated office applications under-development and in-use have similar problems and deficiencies in terms of management business coverage, process integration, information sharing, business collaboration, etc. In particular, these applications lack intelligent perception and decision-making capabilities, which leads to low customer satisfaction and poor usage. In order to realize “co-development and sharing of one data one source, and integrated business cooperation”, the study analyzes current situation of integrated office applications, their main problems and visions. The pros and cons are summarized for design and implementation of intelligent integrated office applications, taking people, finance, assets and goods as the main targets and object-oriented and process-oriented as the principle.

　　Key Words: intelligence;integrated office;application design